About Us

Meet J3 IT Works, a Burbank-based, veteran-owned IT team helping small and mid-sized businesses reduce friction and strengthen security.

How J3 IT Works Got Here

J3 IT Works was founded in 2015 by Jadus Hay, President and CEO, in the Greater Burbank Area. Before starting the company, Jadus worked in demanding, field-based environments, including service in the United States Coast Guard and work connected to time-sensitive emergency response projects. Those experiences shaped a clear belief: when people are trying to get critical work done, technology support cannot be distant, confusing, or slow.

Jadus saw the same pattern many business leaders still describe today. Help was hard to reach when it mattered. Recommendations were not always easy to trust. Problems were closed out without being permanently fixed. Technicians sometimes made users feel like an interruption instead of a person trying to do their job. J3 IT Works was built as a response to that kind of experience.

Today, J3 IT Works supports small and mid-sized businesses across Burbank, Los Angeles, Glendale, Pasadena, San Gabriel, and the surrounding Los Angeles area. The company is especially focused on organizations with operational urgency, security requirements, and teams that need technology to support growth without adding friction. That includes businesses in transportation, logistics, manufacturing, construction, animation production infrastructure, entertainment content protection, and railroad information security when their needs align with proactive managed IT.

The company’s identity is also grounded in service and accountability. J3 IT Works is a Veteran Owned Small Business, and Jadus is a United States Coast Guard veteran, former United States Department of Energy contractor, Project Management Professional, and Certified Scrum Master. The team’s work is practical, human, and plain-spoken: know the client’s environment, understand the people using the technology, and recommend what supports the business instead of what creates unnecessary complexity.

Successful smiling young man in office using digital tablet

How We Work with Clients

J3 IT Works is built around relationships, responsiveness, and practical technology decisions that support the people behind the systems.

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People Before Tickets

We do not treat IT support as a queue of disconnected problems. We take time to understand the users, workflows, and business context behind each request so support feels familiar and useful.

Proactive Before Reactive

Many technology problems are easier to prevent than recover from. Our managed approach emphasizes monitoring, planning, documentation, and ongoing improvement so clients are not relying only on emergency fixes.

Clear Advice Without the Pressure

Clients often come to us because they are tired of wondering whether recommendations are best for their business or best for someone else’s sales target. We explain the reasoning behind our guidance in plain language so leaders can make informed decisions.

Security Balanced with Usability

Cybersecurity is a critical part of modern IT, but it should not make everyday work unnecessarily difficult. We help organizations strengthen protection while preserving the access, speed, and usability their teams need to operate.

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Certifications & Partners

We maintain the highest industry certifications and partner with leading technology providers.

What Our Clients Say About Working With J3 IT Works

★★★★★

I have worked with J3 IT Works for more than...

I have worked with J3 IT Works for more than a decade across four different companies, and they have consistently been a trusted technology partner throughout that time. What has always stood out to me is that they do not approach the relationship with a generic sales pitch or a one-size-fits-all solution. They take the time to understand the business itself, where the company is headed, the operational demands, the growth objectives, and what is actually needed from the technology environment to support that vision. Over the years, they have helped build and manage technology foundations that allowed us to scale with confidence while avoiding many of the distractions and issues that can pull management away from the core business. I remain deeply involved in every important aspect of my businesses, including technology and operational strategy. What J3 IT Works has provided is the confidence that the underlying infrastructure, support, security, and day-to-day execution are being handled by a capable and dependable team. That level of consistency and professionalism has made them a valuable long-term partner, and I would strongly recommend them to any company looking for strategic and reliable IT support.

I’ve worked with J3 IT Works for years, across a...

I’ve worked with J3 IT Works for years, across a few different companies, and they’ve always been solid. They’re easy to work with, dependable, and just get things done without overcomplicating anything. What I’ve always liked is that they actually listen and build solutions around what you need, not what they want to sell you. It makes a big difference. I don’t have to think twice about the tech side when they’re involved, which says a lot. I’d definitely recommend them if you want a team you can rely on.

A close friend of mine referred me to J3 IT...

A close friend of mine referred me to J3 IT Works for support with my IT and cybersecurity needs. I'm very much not tech savvy so I had been asking around for leads. I decided to make the call but was skeptical due to previous experiences with other companies jerking me around and wanting to charge a lot. I was pleasantly surprised with this call though because I quickly found out that I was getting some honest and direct answers. They broke down to simple terms their approach to IT solutions and planning as well as cybersecurity, the whole firewall and ransomware deal. I didn't know much about those things, was definitely excited to hear about things like backups and data protection though since I'm familiar with those things. I'm glad I called in to get this going, I feel like my business and I are in good hands now but especially for the future. Thank you for being supportive, professional, and all around just pleasant to talk to about all this tech stuff.

Ready for IT Support That Understands Your Business, Not Just Your Devices?

Start with a short consultation so we can learn about your needs, goals, current frustrations, and whether J3 IT Works is the right fit. If it makes sense to continue, we can review your infrastructure, security posture, procedures, and workflows before recommending a practical next step.

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